Privacy Policy

Bellevue Hotelbetriebsgesellschaft mbH

1. Privacy at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data means any data that can be used to personally identify you. For detailed information on data protection, please refer to our full Privacy Policy provided below.

Data Collection on Our Website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. You can find the operator’s contact details in the legal notice (Imprint) of this website.

How do we collect your data?

Some of your data is collected when you provide it to us. This may include, for example, data that you enter into a contact form.

Other data is collected automatically by our IT systems when you visit the website. This primarily includes technical data (e.g. your internet browser, operating system, or the time at which the page was accessed). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyse how visitors use the website.

What rights do you have regarding your data?

You have the right at any time to obtain information free of charge about the origin, recipients and purpose of your stored personal data. You also have the right to request the correction, blocking or deletion of this data.

If you have any questions regarding this or any other matter relating to data protection, you can contact us at any time using the address provided in the legal notice (Imprint).

You also have the right to lodge a complaint with the competent data protection supervisory authority.

In addition, under certain circumstances, you have the right to request the restriction of the processing of your personal data. Further details can be found in the section “Right to Restriction of Processing” in this Privacy Policy.

Analysis Tools and Third-Party Tools

When you visit our website, your browsing behaviour may be statistically evaluated. This is primarily done using cookies and so-called analytics programs. The analysis of your browsing behaviour is generally carried out anonymously; your browsing behaviour cannot be traced back to you.

You may object to this analysis or prevent it by not using certain tools. Detailed information about these tools and your options for objecting can be found in the following Privacy Policy.

2. General Information and Mandatory Information

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the applicable data protection laws and this Privacy Policy.

When you use this website, various types of personal data may be collected. Personal data means any data that can be used to personally identify you. This Privacy Policy explains what data we collect and what we use it for. It also explains how and for what purpose this data is processed.

Please note that data transmission over the Internet (e.g. when communicating by email) may be subject to security vulnerabilities. Complete protection of data against access by third parties cannot be guaranteed.

Information on the Data Controller

The data controller responsible for processing personal data on this website is:

Bellevue Hotelbetriebsgesellschaft mbH

Luisenstraße 98–100
40215 Düsseldorf
Germany

Phone: +49 211 38 414 0
Email: info@hotel-bellevue-duesseldorf.de

The data controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data (e.g. names, email addresses, etc.).

Withdrawal of Your Consent to Data Processing

Many data processing activities are only possible with your explicit consent. You may withdraw any consent you have already given at any time. An informal notification by email to us is sufficient for this purpose. The lawfulness of data processing carried out prior to the withdrawal of your consent shall remain unaffected by the withdrawal.

Right to Object to Data Collection in Specific Cases and to Direct Marketing (Art. 21 GDPR)

If the processing of your personal data is based on Art. 6 (1) (e) or (f) GDPR, you have the right to object at any time to the processing of your personal data on grounds relating to your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which the processing is based can be found in this Privacy Policy. If you object, we will no longer process your affected personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims (objection pursuant to Art. 21 (1) GDPR).

If your personal data is processed for the purpose of direct marketing, you have the right to object at any time to the processing of your personal data for the purposes of such marketing; this also applies to profiling insofar as it is related to such direct marketing. If you object, your personal data will subsequently no longer be used for the purposes of direct marketing (objection pursuant to Art. 21 (2) GDPR).

Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or the place of the alleged infringement. The right to lodge a complaint is without prejudice to any other administrative or judicial remedies.

Right to Data Portability

You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract provided to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another data controller, this will only be carried out where technically feasible.

SSL or TLS Encryption

For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the website operator, this website uses SSL or TLS encryption. You can recognise an encrypted connection by the address line of your browser changing from “http://” to “https://” and by the padlock symbol displayed in your browser's address bar.

When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, Restriction, Deletion and Correction

Within the scope of the applicable legal provisions, you have the right at any time to obtain free information about your stored personal data, its origin and recipients, and the purpose of the data processing. You may also have the right to request the correction, restriction or deletion of this data.

For this purpose, as well as for any other questions regarding personal data, you can contact us at any time using the address provided in the legal notice (Imprint).

Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time using the address provided in the legal notice (Imprint). The right to restriction of processing applies in the following cases:

• If you dispute the accuracy of your personal data stored by us, we generally need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
• If the processing of your personal data was or is unlawful, you may request the restriction of data processing instead of the deletion of your personal data.
• If we no longer need your personal data, but you require it for the establishment, exercise or defence of legal claims, you have the right to request the restriction of processing instead of the deletion of your personal data.
• If you have lodged an objection pursuant to Art. 21 (1) GDPR, a balancing of your interests against ours must be carried out. Until it has been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, such data may – apart from being stored – only be processed with your consent or for the establishment, exercise or defence of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of an important public interest of the European Union or of a Member State.

3. Hosting

This website is hosted by an external service provider:

inch-media GmbH
Braunsberger Feld 12
51429 Bergisch Gladbach
Germany

www.inch-media.de

The personal data collected on this website is processed on the servers of the hosting provider. This may include, in particular, IP addresses as well as metadata and communication data.

The processing is based on Art. 6 (1) (f) GDPR. We have a legitimate interest in providing our website securely, quickly and efficiently.

We have concluded a data processing agreement (Data Processing Agreement / DPA) with the hosting provider.

4. Data Collection on Our Website

Cookies

Our website uses cookies. Cookies are small text files that are stored on your device and do not cause any damage.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted when you leave our website. Other cookies remain stored on your device until you delete them. These cookies enable us to recognise your browser the next time you visit our website.

You can configure your browser to notify you when cookies are being set and to allow cookies only on a case-by-case basis, to reject cookies in certain cases or altogether, and to activate the automatic deletion of cookies when you close your browser. If cookies are disabled, the functionality of this website may be limited.

Some cookies are technically necessary and are stored on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in storing cookies to ensure the technically error-free and optimised provision of its services.

Other cookies (e.g. for analytics or marketing purposes) are only set on the basis of your consent pursuant to Art. 6 (1) (a) GDPR.

Cookie Consent Tool

This website uses a cookie consent tool to obtain and document your consent to the storage of certain cookies.

When you access the website, a cookie is stored documenting the consent you have given or its withdrawal. The processing is carried out to comply with legal obligations pursuant to Art. 6 (1) (c) GDPR.

Server Log Files

The provider of this website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This information includes:

• Browser type and browser version
• Operating system used
• Referrer URL
• Hostname of the accessing computer
• Time of the server request
• IP address

This data is not combined with data from other sources.

The collection of this data is based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in ensuring the technically error-free presentation and optimisation of its website. For this purpose, the server log files must be collected.

Contacting Us by Email, Telephone or Fax

If you contact us by email, telephone or fax, your enquiry, including all personal data resulting from it (such as your name and enquiry), will be stored and processed by us for the purpose of handling your request. We will not disclose this data to third parties without your consent.

The processing of this data is based on Art. 6 (1) (b) GDPR if your enquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on your consent (Art. 6 (1) (a) GDPR) and/or on our legitimate interests (Art. 6 (1) (f) GDPR), as we have a legitimate interest in effectively handling enquiries addressed to us.

The data you send to us through contact enquiries will remain with us until you request its deletion, withdraw your consent to its storage, or the purpose for storing the data no longer applies (e.g. after your enquiry has been fully processed). Mandatory statutory provisions, in particular statutory retention periods, remain unaffected.

5. Social Media – Plugins and Tools

Google Web Fonts

This website uses so-called web fonts provided by Google to ensure a consistent presentation of fonts. When you access a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.

For this purpose, the browser you use must establish a connection to Google's servers. This enables Google to become aware that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of ensuring a consistent and appealing presentation of our online services. This constitutes a legitimate interest within the meaning of Art. 6 (1) (f) GDPR.

If your browser does not support web fonts, a standard font installed on your computer will be used.

Further information about Google Web Fonts can be found at Google Fonts FAQ and in Google's Privacy Policy: Google Privacy Policy.

Google Maps

This website uses the Google Maps mapping service via an API. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

In order to use the functions of Google Maps, it is necessary to store your IP address. This information is generally transferred to a Google server in the USA and stored there. The operator of this website has no influence over this data transfer.

Google Maps is used in the interest of ensuring an appealing presentation of our online services and making it easier to find the locations specified by us on the website. This constitutes a legitimate interest within the meaning of Art. 6 (1) (f) GDPR.

Further information on how user data is handled can be found in Google's Privacy Policy: Google Privacy Policy.

Online Booking via Mews

For online room bookings, we use the booking and hotel management system Mews, provided by:

Mews Systems B.V.
Wibautstraat 137D
Scalehub, 2nd floor
1097 DN Amsterdam
The Netherlands

When you access the online booking function on our website, you will be redirected to Mews' external booking platform. The booking page opens in a new browser window or browser tab and is not directly integrated into our website.

When the booking platform is accessed, technically necessary connection data, in particular your IP address, browser and device information, as well as the date and time of access, is transmitted to Mews.

If you make a reservation via the booking platform, the data you enter will be processed. This may include, in particular, your name, address, email address, telephone number, details regarding your intended stay and reservation, as well as, where applicable, payment information and any other information you provide as part of the booking process.

The processing of this data is carried out for the purpose of handling your booking request, processing the reservation and fulfilling the accommodation contract concluded with you, or for taking pre-contractual measures pursuant to Art. 6 (1) (b) GDPR.

Mews generally processes the personal data collected in connection with your reservation on our behalf as a data processor. If you use additional services provided independently by Mews, such as a Mews guest account or the Guest Portal, Mews may itself act as the data controller for the associated processing of personal data.

Further information about the processing of personal data by Mews can be found in Mews' Privacy Policy.

danova Accessibility Tool

This website uses the danova accessibility tool. danova is designed to improve the accessibility of the website and make it easier for people with disabilities or limitations to use.

For this purpose, a script is loaded that enables technical adjustments to the website's presentation and usability. In this process, technically necessary data such as the IP address and information about the browser and device being used may be processed. The processing is carried out exclusively for the purpose of providing the accessibility functions.

The use of danova is intended to support an accessible and user-friendly design of the website.

The legal basis for the processing is Art. 6 (1) (c) GDPR (compliance with legal obligations regarding accessibility) and Art. 6 (1) (f) GDPR (legitimate interest in providing an accessible website).

Further information about data processing by danova can be found in the provider's Privacy Policy: danova Privacy Policy.