Operator: Bellevue Hotelbetriebsgesellschaft mbH
Managing Director: Shoufang Hung · Commercial register: Local Court (Amtsgericht) Düsseldorf, HRB 66445 · VAT ID: DE279624962
Phone: +49 211 38414-0 · Fax: +49 211 38414-13 · Email: reception@hotel-bellevue-duesseldorf.de

Version: 26 August 2026

> This is a translation provided for convenience. In the event of any discrepancy, the German version prevails (see Section XIII.6). References to statutory provisions are to German law.

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I. Scope

1. These terms and conditions apply to contracts for the letting of hotel rooms for accommodation and to all further deliveries and services provided by the hotel to the customer in this connection (the "accommodation contract").

2. Deviating terms of the customer, in particular general terms of business or purchasing conditions, do not become part of the contract unless the hotel expressly agrees to their application in text form. This applies even if the hotel renders its services without reservation while aware of conflicting terms.

3. Subletting or re-letting the rooms provided, and their use for purposes other than accommodation — in particular commercial re-letting, job interviews, sales or promotional events, or photo, film and video recordings — require the hotel's prior consent in text form.

4. Where a booking is made through an online travel agency, a booking platform or another intermediary, the rate, payment and cancellation conditions displayed there at the time of booking apply in addition; where they differ, they take precedence over Section VI of these terms.

II. Conclusion of Contract, Contracting Parties

1. The contracting parties are the hotel and the customer. The customer is the person making the booking. If the customer books on behalf of a third party, the customer is jointly and severally liable with that third party for all obligations under the accommodation contract, provided the hotel has received a corresponding declaration from the customer.

2. The contract is concluded when the hotel accepts the customer's request. The presentation of rooms and rates on the hotel's website or on booking platforms does not constitute a binding offer. The hotel's confirmation requires no particular form; it is normally issued in text form (booking confirmation by email).

3. **No right of withdrawal.** For contracts concerning accommodation on a specified date or for a specified period, there is no statutory right of withdrawal (Section 312g(2) no. 9 German Civil Code, BGB). Only the agreed cancellation conditions under Section VI apply.

4. The hotel reserves the right to decline bookings, in particular where a valid payment guarantee under Section IV is not provided.

III. Services, Prices, Payment

1. The hotel is obliged to keep available the rooms booked by the customer and to render the agreed services. There is no entitlement to a specific room unless expressly promised.

2. The customer is obliged to pay the agreed prices for the room and for any other services used. This also applies to services (e.g. drinks, minibar, parking, copies) used by persons accommodated on the basis of this contract or by their visitors.

3. The agreed prices include statutory value added tax at the applicable rate.

4. **Düsseldorf accommodation tax.** The City of Düsseldorf levies an accommodation tax per overnight stay and guest under its accommodation tax bylaw. This tax is owed by the guest; the hotel is legally obliged to collect and remit it. Unless expressly stated otherwise at the time of booking, it is not included in the room rate and is shown separately on the invoice without value added tax. Guests wishing to claim a statutory exemption must provide the required evidence no later than at check-out.

5. If, after conclusion of the contract, statutory value added tax increases, or if visitor taxes, accommodation taxes or comparable public charges are introduced or increased, the price will be adjusted accordingly. For consumers, this applies only where more than four months lie between conclusion of the contract and arrival.

6. Invoices issued by the hotel are payable in full immediately upon receipt, unless a different payment period has expressly been agreed — for example eight days from the invoice date for corporate customers with a confirmed billing arrangement. If the customer defaults, statutory default interest applies (Section 288 BGB). The hotel reserves the right to claim further damages.

7. Accepted means of payment are cash, girocard (debit card), bank transfer, and the credit cards Visa, Mastercard and American Express. The hotel may exclude individual means of payment; the position displayed at the time of booking or check-in is decisive. Cash payments are possible only within the statutory identification requirements (German Money Laundering Act).

8. The customer may set off only against an undisputed claim or one established by final court judgment, and may exercise a right of retention only on that basis.

9. **Lien.** The hotel holds the statutory innkeeper's lien over the guest's property brought onto the premises in respect of its claims under the accommodation contract (Section 704 BGB). The hotel will exercise this right only in respect of due and undisputed claims; items of personal necessity, identity documents and medication are excluded.

10. **Force majeure.** If performance of the accommodation service becomes impossible due to force majeure, official order or comparable circumstances for which neither party is responsible, the obligation to perform and to pay lapses. Payments already made will be refunded. Neither party has any further claims.

11. **Brokered services.** Where the hotel arranges third-party services at the guest's request — such as taxi and transfer journeys, tickets, restaurant reservations or laundry services — it acts solely as an intermediary. The contract for the brokered service is concluded directly between the guest and the third party. The hotel is not liable for the performance of these services, but only for its own fault in arranging them, in accordance with Sections X.1 and X.2.

IV. Payment Guarantee, Advance Payment, Credit Card

1. The hotel is entitled to require a reasonable advance payment or security at the time of, or after, conclusion of the contract, in the form of a credit card guarantee, a deposit or a corporate guarantee. The amount and payment dates may be agreed in text form.

2. **Credit card guarantee.** Reservations should be guaranteed with a valid credit card approved for payments. The card is registered via the hotel's secure, PCI DSS compliant payment process; this may require pre-authorisation and strong customer authentication under Section 55 of the German Payment Services Supervision Act (ZAG / PSD2). Transmission of full card details by email, fax or in unencrypted form is not permitted and will not be accepted by the hotel.

3. By providing a credit card guarantee, the cardholder is liable for the invoice amount owed under this contract, including any cancellation and no-show charges.

4. If the registered card is invalid or not approved, or if authorisation fails, the hotel may withdraw from the contract after unsuccessfully requesting a valid guarantee.

5. **Reservations without a guarantee** may be accepted outside trade fair and event periods with the hotel's prior consent in text form. Such rooms are held until 6:00 p.m. local time on the day of arrival and are then released free of charge; there is no further entitlement to accommodation. In the case of later arrival, the hotel asks to be notified in advance so that the room can be held on a guaranteed basis.

6. **Billing to a company.** Where an invoice is to be settled by a company, written confirmation of the billing arrangement is required in text form before arrival. In that case the company is liable for the full invoice amount including cancellation and no-show charges, irrespective of whether the guest pays personally. Without timely confirmation, the guest pays personally.

7. **Damage deposit for group bookings.** For group bookings within the meaning of Section VI.16, the hotel is entitled to require a damage deposit of **EUR 80.00 per room booked**. The deposit is announced at the time of booking and must be provided no later than at check-in, either by credit card pre-authorisation or by payment. If the deposit is not provided, the hotel may refuse to hand over the rooms and withdraw from the contract in accordance with Section VII.2.

8. The deposit serves solely to secure the hotel's due claims under the accommodation contract. The hotel may set it off against claims for compensation for culpably caused damage to rooms, furnishings, fixtures or outdoor facilities, against the smoking charge under Section VIII.3, special cleaning costs, compensation for use under Section V.3, reimbursement of false alarm costs under Section VIII.8, and against outstanding invoice amounts including additional services used.

9. Any retention requires a specifically quantified claim evidenced in text form. The deposit is not forfeited merely because of a breach of the house rules. The hotel will settle the deposit within 14 days of departure, evidence any retention in text form, and refund the unused amount by the same means by which it was provided. The customer is permitted to prove that no damage or substantially lower damage was incurred. The deposit does not limit the customer's liability; the hotel's further claims remain unaffected.

10. **Post-stay charges.** The customer authorises the hotel to charge to the registered means of payment amounts that can only be determined or invoiced after departure. This concerns in particular damage to rooms, furnishings or outdoor facilities, the smoking charge under Section VIII.3, special cleaning costs, the cost of a security or emergency callout necessitated by the guest's conduct, false alarm costs under Section VIII.8, and unbilled consumption. Before charging, the hotel will provide the customer with an itemised statement in text form and allow a reasonable period to respond, unless there is imminent risk. Claims must be asserted within four weeks of departure, unless the damage was not identifiable earlier by the hotel exercising customary care. The customer is permitted to prove that no damage or substantially lower damage was incurred.

V. Provision of Rooms, Check-in and Check-out

1. **Check-in from 3:00 p.m.** on the agreed day of arrival. There is no entitlement to earlier provision; earlier check-in is possible subject to availability and prior arrangement and may be subject to a charge.

2. **Check-out by 11:00 a.m.** on the day of departure. Later check-out is possible subject to availability and prior arrangement and may be subject to a charge.

3. If the room is used beyond 11:00 a.m. without prior arrangement, the hotel may charge compensation for use: 50 % of the previous day's room rate until 6:00 p.m., and 100 % thereafter. The customer is permitted to prove that no loss or diminution in value, or a substantially lower one, was incurred. The hotel reserves the right to prove higher damage.

4. Guests must provide identification at check-in on request. Under Sections 29 and 30 of the German Federal Registration Act, foreign guests are required to sign a registration form by hand on the day of arrival and to present valid proof of identity; for guests holding German citizenship, this special registration obligation ceased to apply on 1 January 2025.

5. **Minimum age.** Conclusion of the contract and check-in require the customer to be of full legal age. Minors may be accommodated only when accompanied by an adult with supervisory responsibility; school and youth group stays require a separate agreement with the organiser governing the number and availability of supervisors.

6. **Occupancy.** Rooms may be occupied only by the number of persons stated and confirmed at the time of booking. Additional persons must be registered in advance and will be charged in accordance with the current price list. In the case of unregistered additional occupancy, the hotel is entitled to charge the difference and, in the event of continued breach, to proceed in accordance with Section VIII.4.

7. If, exceptionally, the hotel is unable to provide the booked room for reasons beyond its control, it will endeavour to arrange equivalent alternative accommodation at a property of comparable category in the same location and will bear the reasonable additional costs and transfer costs arising. Further claims remain unaffected.

VI. Cancellation by the Customer, No-Show, Early Departure

1. Cancellation free of charge is possible only where a right of cancellation has been expressly agreed in text form or where a statutory right of withdrawal or termination exists. The cancellation conditions of the respective rate as confirmed at the time of booking always govern; the following provisions apply unless otherwise agreed.

2. Cancellation must reach the hotel in text form (email is sufficient). The deadline is met if the cancellation reaches the hotel by **6:00 p.m. local time** on the relevant cut-off date. Bookings made through a booking platform must be cancelled via that same platform.

3. **Flexible rate, 24 hours.** Free cancellation until 6:00 p.m. local time on the day before the day of arrival.

4. **Flexible rate, 7 days.** Free cancellation until 6:00 p.m. local time on the seventh day before the day of arrival.

5. **Flexible rate, 14 days.** Free cancellation until 6:00 p.m. local time on the fourteenth day before the day of arrival.

6. **Amount of compensation for the rates under Sections 3 to 5.** If the customer cancels after expiry of the relevant deadline, or not at all, compensation is owed amounting to 90 % of the agreed price for accommodation with and without breakfast, 70 % for half board and 60 % for full board, in each case for the entire booked duration of stay.

7. **Individually agreed rates.** For rates and allotments agreed separately between the hotel and the customer — in particular by email — the payment and cancellation conditions confirmed there apply. These take precedence over Sections 3 to 6. Section 13 remains unaffected.

8. **Non-refundable rate.** Rates identified at the time of booking as non-refundable or non-cancellable are offered at a reduced price. The full agreed price falls due on conclusion of the contract and is charged immediately. No refund is made in the event of cancellation, no-show or early departure. Rebooking is excluded.

9. **Short-notice bookings.** If a booking is made only after expiry of the cancellation deadline applicable to the selected rate, it is binding from conclusion of the contract; there is no right to cancel free of charge in that case.

10. **Rebooking and partial cancellation.** Moving the stay to a different period, shortening the booked duration of stay, or reducing the number of rooms constitute cancellation to the extent of the change. The hotel may agree to a free rebooking in an individual case; there is no entitlement to this.

11. **No-show.** If the customer fails to arrive without cancelling, compensation is owed in accordance with Section 6, or the full price in the case of the rate under Section 8.

12. **Early departure.** If the guest departs before the agreed day of departure, the price for the entire booked duration of stay remains owed, less expenses saved in accordance with the rates in Section 6.

13. **Set-off and evidence to the contrary.** The rates in Section 6 already take account of expenses saved by the hotel. The hotel must credit what it actually obtains by otherwise letting the room. **In all cases, the customer is permitted to prove that the hotel incurred no damage or substantially lower damage.** The hotel reserves the right to prove higher damage.

14. **Personal impediment.** Reasons relating to the customer or guest — in particular illness, professional commitments, cancellation of an event, cancellation or delay of transport, or weather conditions — do not entitle the customer to cancel free of charge. Travel cancellation insurance is recommended.

15. **Trade fairs and special events.** Different minimum stays and different payment and cancellation conditions may apply during trade fair periods and special events; these are stated separately in text form at the time of booking and take precedence over Sections 3 to 6.

16. **Group bookings.** A group booking is any booking of **four or more rooms** for the same period by the same customer, made directly with the hotel or on the basis of a separate agreement. Group reservations must be guaranteed by a valid credit card or a deposit; the hotel may additionally require a damage deposit under Section IV.7. Outside trade fair periods, complete cancellation is free of charge up to 4 weeks before arrival. Thereafter the customer owes 50 % of the reservation amount up to 14 days before arrival and 90 % for later cancellation; in the event of a no-show, the full amount. The number of rooms may be reduced by up to 10 % free of charge up to 4 weeks before arrival; reductions beyond that constitute partial cancellation. Section 13 applies accordingly.

VII. Withdrawal by the Hotel

1. Where it has been agreed that the customer may withdraw free of charge within a certain period, the hotel is entitled during that period to withdraw from the contract if other customers enquire about the rooms booked and the customer, upon enquiry by the hotel within a reasonable period, does not waive the right of withdrawal.

2. If an agreed advance payment or security is not provided even after expiry of a reasonable grace period set by the hotel, the hotel is entitled to withdraw.

3. The hotel is further entitled to extraordinary withdrawal if
   - force majeure or other circumstances beyond the hotel's control render performance of the contract impossible,
   - rooms are booked culpably on the basis of misleading or false statements of material facts (e.g. the identity of the customer or the purpose of the stay),
   - the hotel has reasonable grounds to believe that use of the service may jeopardise the smooth operation, security or public reputation of the hotel, without this being attributable to the hotel's sphere of control or organisation,
   - there is a breach of Section I.3.

4. Where the hotel withdraws with justification, the customer has no claim to damages.

VIII. Obligations of the Guest, House Rules

1. The house rules available in the hotel and displayed in the rooms form part of the contract.

2. **Smoking ban.** Smoking is prohibited in all rooms and throughout the interior of the hotel; this includes e-cigarettes, vaporisers and comparable products. Smoking is permitted only in the designated outdoor areas.

3. In the event of a breach of the smoking ban, the hotel charges flat-rate compensation for special cleaning, odour neutralisation and loss of use of the room amounting to **EUR 150.00 per night affected**. The guest is permitted to prove that no damage or substantially lower damage was incurred; the hotel reserves the right to prove higher damage.

4. In the event of repeated or serious breach of the smoking ban, the hotel is entitled to terminate the accommodation contract without notice for good cause, to have the room vacated and to impose a ban from the premises. The hotel's claim to the agreed price for the entire booked duration of stay remains in place, less expenses saved and what the hotel actually obtains by otherwise letting the room. The guest has no claim to a refund or to alternative accommodation.

5. Bringing pets requires the hotel's prior consent and is subject to a charge of **EUR 10.00 per animal per night**. The guest must supervise the animal at all times and is liable for all damage and soiling caused by it. Guide dogs and assistance dogs are exempt from this and free of charge.

6. The guest is liable under statutory provisions for damage culpably caused by the guest or the guest's visitors to rooms, furnishings or facilities of the hotel.

7. **Damage to the entrance, garage door and barrier system.** When driving onto the hotel premises, the guest must observe the posted clearance height and width, the signage, and the operating instructions for the door and barrier system. If the guest culpably damages the garage door, barrier, bollards, entrance or other hotel installations — in particular by driving into them, driving under a closing door, or disregarding the clearance height — the guest bears the actual repair costs, including callout and emergency service charges, the cost of any expert appraisal, and evidenced loss of use for the duration of the repair. The guest is obliged to report any damage to reception without delay; the hotel is entitled to record the vehicle and liability insurance details and to pursue the claim there.

8. If a false alarm attributable to the guest's conduct triggers a fire brigade callout, the guest bears the costs invoiced by the city.

9. **Room key card.** The loss of a key card must be reported to reception without delay. For reissuing and the necessary reprogramming, the hotel charges a flat rate of EUR 10.00. The guest is permitted to prove that no expense or substantially lower expense was incurred.

10. **Wi-Fi.** The hotel provides internet access. There is no entitlement to constant availability, a particular bandwidth, or fitness for a particular purpose. The guest undertakes not to use the access for unlawful purposes, in particular not for copyright infringements, and indemnifies the hotel against third-party claims arising from unlawful use for which the guest is responsible.

IX. Notification of Defects

If defects or disruptions occur in the hotel's services, the customer must notify the hotel immediately upon becoming aware of them and in any event before departure, so that the hotel can remedy the situation. The customer is obliged to contribute what is reasonable to resolving the disruption and to keep any damage to a minimum. The customer's statutory rights remain unaffected.

X. Liability of the Hotel

1. The hotel is liable without limitation for damage arising from injury to life, body or health, and for other damage based on intent or gross negligence on the part of the hotel, its legal representatives or agents, and further under the German Product Liability Act and where a guarantee has been assumed.

2. In the case of slightly negligent breach of material contractual obligations (obligations whose fulfilment makes proper performance of the contract possible in the first place and on whose observance the customer may regularly rely), the hotel's liability is limited in amount to the foreseeable damage typical of the contract. Otherwise liability for slight negligence is excluded.

3. **Property brought onto the premises.** The hotel is liable for property brought onto the premises by the guest in accordance with Sections 701 et seq. BGB, i.e. up to one hundred times the daily room rate but no more than EUR 3,500.00; for money, securities and valuables up to EUR 800.00. Claims lapse if the guest does not notify the hotel without delay after becoming aware of loss, destruction or damage (Section 703 BGB). Sections 1 and 2 apply to any further liability of the hotel.

4. **In-room safe.** An in-room safe operated by the guest is available in the rooms. Use is at the guest's own responsibility; this does not constitute acceptance of the items for safekeeping by the hotel within the meaning of Section 702(2) no. 1 BGB. The guest is obliged to lock the safe, keep the code confidential and clear it on departure. The maximum liability amounts under Section 3 apply.

5. **Safekeeping at reception.** Money, securities and valuables may in addition be handed in at reception for safekeeping. The hotel may require the items to be handed over in a closed or sealed container; in that case the hotel does not inspect the contents. Receipt is acknowledged in text form. The hotel is entitled to refuse acceptance where the items are dangerous or of excessive value or size having regard to the size and standing of the hotel (Section 702(3) BGB). The maximum liability amounts under Section 3 apply to items left in the hotel without being handed in at reception and without a receipt.

6. **Car park.** The hotel car park is private property. Where the hotel provides the guest with a parking space, whether or not for a charge, this does not constitute a contract of safekeeping, surveillance or custody. The car park is unsupervised; vehicles are parked at the guest's own risk. The hotel is liable for loss of or damage to vehicles parked or manoeuvred on the hotel premises, and to their contents, only in accordance with Sections 1 and 2. The guest must observe the German road traffic regulations and the signage on the premises; vehicles parked without authorisation or obstructing traffic may be towed away at the keeper's expense.

7. **Winter service.** In conditions of snow and ice, the hotel clears and grits the access routes, driveways and parking areas designated for guests to the extent reasonable, on working days from 7:00 a.m. to 8:00 p.m. and on Sundays and public holidays from 9:00 a.m. to 8:00 p.m. Clearing and gritting beyond this, in particular on an uninterrupted basis — for example during continuous snowfall, freezing rain, or outside the stated hours — is not owed and cannot in fact be provided. The guest must adjust to winter conditions, wear suitable footwear, adapt their driving and use the cleared paths. The hotel's liability is otherwise governed by Sections 1 and 2; contributory negligence on the part of the guest is taken into account under Section 254 BGB.

8. Wake-up calls, messages, post and deliveries are handled with customary care. Liability in this respect is likewise governed by Sections 1 and 2.

9. **Items left behind.** Items remaining in the hotel after departure are kept by the hotel for one month from the day of departure. Where contact details of the guest are available, the hotel will notify the guest once in text form. At the guest's request, items will be forwarded at the guest's cost and risk; there is no obligation to dispatch.

10. The hotel may immediately dispose of perishable items, opened food and drink, used hygiene and clothing articles, and items of obviously no value. Identity documents, vehicle and house keys, payment cards and medication are handed over without delay to the lost property office of the City of Düsseldorf or to the police.

11. After expiry of the storage period under Section 9, items of little value are disposed of. Items of recognisable value are handed over by the hotel to the lost property office of the City of Düsseldorf. The hotel has no further obligation of safekeeping or enquiry.

12. **Luggage storage.** Where the hotel accepts luggage before check-in or after check-out, it does so free of charge and as a courtesy. Storage takes place in a room that is not continuously supervised. Money, securities, valuables, electronic devices, identity documents and medication must not be contained in luggage handed in; the options under Sections 4 and 5 are available for these. The maximum liability amounts under Section 3 apply, and otherwise Sections 1 and 2. Luggage is stored at most until the end of the day of departure; thereafter Sections 9 to 11 apply accordingly.

XI. Data Protection, Video Surveillance

1. The hotel processes personal data of the customer and guests for the performance of the accommodation contract, for compliance with statutory obligations (in particular registration, tax and commercial retention obligations) and to safeguard legitimate interests. Details — in particular purposes, legal bases, storage periods, recipients and the rights of data subjects — are set out in the hotel's privacy policy, available at www.hotelbellevuedus.de/datenschutz and at reception.

2. **Video surveillance.** To protect the property of guests and of the hotel, to uphold the hotel's rights as occupier, and to investigate criminal offences and damage to property, the hotel operates video surveillance in certain areas. The legal basis is Article 6(1)(f) GDPR.

3. The areas monitored are the entrance area, reception, the lobby, the breakfast room, and the cellar and storage rooms. Guest rooms, sanitary facilities and changing rooms are not monitored. No audio is recorded.

4. Monitored areas are marked by signs before entry. Recordings are automatically deleted after 72 hours unless required to pursue a specific incident; in that case the relevant sequences are stored separately and deleted once the matter is concluded.

5. Data subjects have the rights set out in Articles 15 to 21 GDPR, in particular the right of access and the right to object to processing. Details and the contact details of the controller are set out in the privacy policy.

XII. Dispute Resolution

The hotel is **neither willing nor obliged** to participate in dispute resolution proceedings before a consumer arbitration board (Section 36 German Act on Alternative Dispute Resolution in Consumer Matters, VSBG).

XIII. Final Provisions

1. The version of these terms and conditions made available to the customer at the time of booking applies. Subsequent amendments do not affect contracts already concluded.

2. Amendments and additions to the contract, to the acceptance of the request, or to these terms and conditions require text form. Unilateral amendments or additions by the customer are invalid.

3. The place of performance and payment is Düsseldorf.

4. The exclusive place of jurisdiction — including for disputes concerning cheques and bills of exchange — is Düsseldorf, provided the customer is a merchant, a legal person under public law or a special fund under public law, or has no general place of jurisdiction in Germany. In such cases the hotel is also entitled to bring proceedings at the customer's general place of jurisdiction. In relation to consumers, the statutory places of jurisdiction apply.

5. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods and the rules of conflict of laws. In relation to consumers, this choice of law applies only to the extent that it does not deprive the consumer of mandatory protective provisions of the state in which the consumer has their habitual residence.

6. Where these terms and conditions are made available in another language, the German version prevails.

7. Should individual provisions of the contract or of these terms and conditions be or become invalid or unenforceable, the validity of the remaining provisions is unaffected.